Terms of service

1. Who we are

This online store is operated by Niyara, Chamber of Commerce (KvK) number 42200052, VAT ID NL005578109B24. Our address is listed in our Contact Information. You can reach us at niyaramodesty@gmail.com or +31 6 40527628.

2. When these terms apply

These terms apply to every offer from Niyara and every order placed through our online store. By placing an order you confirm that you have read these terms. You can save or print them at any time from this page.

3. Our offer

We describe our products as accurately as possible. Every piece is handmade, so small differences in colour, stitching or length may occur, and colours can look slightly different on your screen. Obvious mistakes or typos in an offer do not bind us. All prices are in euros and include VAT. Shipping costs are shown separately before you pay.

4. Your order and our agreement

The agreement is formed when you complete your order and payment in our checkout. We send you an order confirmation by email straight away. If we cannot deliver an item, for example because it has sold out, we will let you know and refund you in full within 14 days.

5. Payment

You pay in advance through the payment methods shown at checkout, such as iDEAL and credit card. Payments are processed securely by our payment provider; we never see or store your full card details.

6. Delivery

We deliver to the address you give us, within the delivery times in our Shipping Policy and in any case within 30 days. If we cannot deliver within 30 days, you may cancel your order and we will refund you in full. The risk of loss or damage stays with us until the parcel has been delivered to you.

7. Right of withdrawal

You may cancel your purchase without giving a reason within 14 days of receiving it. You can do this with the model withdrawal form or by sending us an email. How it works, and who pays which costs, is explained in our Refund & Withdrawal Policy.

8. Handling the product during the withdrawal period

During the 14 days, please handle the product with care. Only unpack and try it on as you would in a shop. If the product has been worn, washed, perfumed or damaged beyond that, we may deduct the loss in value from your refund.

9. Legal guarantee

Our products comply with the agreement and with the description we gave. You always keep your statutory rights under Dutch law (the legal guarantee). If a product is defective, contact us and we will repair or replace it, or refund you if that is not possible.

10. Complaints

If something is not right, email us at niyaramodesty@gmail.com with your order number and a description of the problem, with photos if possible. We confirm receipt within 3 business days and give you a full answer within 14 days. If we need more time, we will tell you when to expect an answer.

11. Privacy

We only use your personal data as described in our Privacy Policy.

12. Applicable law

Dutch law applies to these terms and to every agreement with Niyara. If you live in another EU country, you keep the protection of the mandatory consumer law of that country. Disputes go to the competent court in the Netherlands, unless the law gives you the right to go to a court where you live.

Last updated: November 2026